Copyright © Permanex Plumbing & Maintenance Ltd  |  Terms & Conditions  |  Complaints Policy                                  

Permanex Plumbing & Maintenance Ltd, Unit C116, Trident Business Centre, 89 Bickersteth Road, London SW17 9SH    

Registered Address 40 Bloomsbury Way, Lower Ground Floor,  London WC1A 2SE |  England No: 9334196   |  VAT No: 203 0386 57  

020 8879 7372

COMPLAINTS POLICY

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on

020 8879 7372, or write to us at Permanex Plumbing & Maintenance Ltd, Unit C116 Trident Business Centre, 89 Bickersteth Road, London SW17 9SJ, or email us at complaints@pp-ml.co.uk and we aim to respond within 3 working days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0333 241 3209.